Im sick and tired of entering my pin now I have to put in a password I KNOW IS CORRECT it opens fine on my iPad but 9 x of 10 it wont decrypt and open it on the phone and Im sick of it. How do I get rid of the second password . My pin should be enough Same old problem IT OPENS ON I PAD BUT WONT ON PHONE. No WAY TO EMAIL FOR CUSTOMER SERVICE JUDT A LIST OF COMPLAINTS. Worst customer service/ app support Ive ever seen